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What is G-Line?

G-line (NSW) is a 24-hour, 7 days a week, statewide telephone helpline offering crisis counselling for problem gamblers, their families, friends and others.

It is available to anyone in NSW who wants to talk to a trained counsellor about their own, or someone else's, gambling problem.

G-line (NSW) was established in NSW in 1997, and by 30 June 2004 more than $3.3 million in funding from the Casino Community Benefit Fund had been directed to the service.

What Services Does G-Line Provide ?

Qualified and experienced counsellors answer calls to G-line (NSW), and offer telephone counselling to assist callers who may be in crisis as well as callers who are unsure about whether they have a problem with gambling. Families and friends of problem gamblers can also receive assistance by calling G-line (NSW).

G-line (NSW) can also assist callers to access face to face counseling through referrals to local services. The service has access to a range of gambling and financial counselling and treatment support services across NSW. In addition to telephone counselling, G-line (NSW) can provide callers with printed information - including fact sheets on problem gambling, and a self-help booklet.

The G-line (NSW) service caters for callers from non-English speaking backgrounds via the use of a 24-hour professional interpreter service. Referrals can also be made to face to face ethno-specific problem gambling treatment services, and to the Multicultural Problem Gambling Service which also offers telephone counselling. This service can be contacted on 1800 856 800. Hearing impaired callers can access the service by contacting a TTY number - 1800 633 649. All calls received at G-line (NSW) are treated with confidence.

What is a Problem Gambler ?

Some indicators of a problem gambler are:

  • Gambling more than you can afford to lose
  • Borrowing money from friends, family, banks and loan sharks to gamble
  • Selling family or personal assets to gamble
  • Losing time from work or study to gamble
  • Arguing with family over your gambling habits
  • Feeling guilty about the amount of money gambled
  • Chasing losses to win back money
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